Terms of Service

Acceptance of Terms

Welcome to PinoyLokal! These Terms of Service ("Terms") govern your use of our platform that connects local service providers with customers in the Philippines. By accessing or using PinoyLokal, you agree to be bound by these Terms and our Privacy Policy.

Description of Service

PinoyLokal is a digital marketplace platform that enables:

• Service providers to create profiles and offer their services
• Customers to search for and connect with local service providers
• Secure communication and booking between parties
• Review and rating system for quality assurance
• Verification system for provider credentials

User Accounts and Eligibility

Eligibility

• You must be at least 18 years old to use our services
• You must provide accurate and complete information
• You must be legally able to enter into binding contracts
• Service providers must have legal right to offer their services

Account Responsibilities

• Maintain the security of your account credentials
• Provide accurate and up-to-date information
• You are responsible for all activities under your account
• Notify us immediately of any unauthorized use

Service Provider Terms

Verification Requirements

• Provide valid government-issued identification
• Submit required certificates and clearances
• Undergo background verification process
• Maintain current professional certifications

Service Standards

• Provide services with professional competence and integrity
• Respond promptly to customer inquiries and bookings
• Honor pricing and availability commitments
• Maintain appropriate insurance and licenses

Customer Terms

• Provide accurate information about service requirements
• Communicate respectfully with service providers
• Honor confirmed bookings and agreements
• Provide fair and honest reviews
• Pay agreed-upon fees directly to service providers

Prohibited Activities

You may not use our platform to:

• Provide false or misleading information
• Engage in fraudulent or illegal activities
• Harass, threaten, or abuse other users
• Upload inappropriate or offensive content
• Violate intellectual property rights
• Circumvent our verification systems
• Use automated systems to access our platform
• Compete directly with our business

Payment and Fees

We reserve the right to introduce fees in the future with 30 days advance notice to all users.

Liability and Disclaimers

Platform Role

PinoyLokal acts as a marketplace platform connecting service providers with customers. We do not:

• Directly provide services or employ service providers
• Guarantee the quality, safety, or legality of services
• Control the actions of users on our platform
• Handle payment processing between users

Limitation of Liability

To the maximum extent permitted by law, PinoyLokal shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform.

Intellectual Property

The PinoyLokal platform, including its design, functionality, and content, is protected by intellectual property laws. You may not copy, distribute, or create derivative works without our written permission.

You retain ownership of content you upload but grant us a license to use it for platform operations.

Termination

We may suspend or terminate your account if you violate these Terms. You may also request deletion of your account at any time via Profile > Privacy & Account or by contacting support.

Upon termination, your access to the platform will cease, but these Terms will continue to apply to any prior use of our services.

Dispute Resolution

Any disputes arising from these Terms will be governed by Philippine law and subject to the exclusive jurisdiction of Philippine courts.

We encourage users to resolve disputes through direct communication first, and we provide support for mediation when needed.

Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email and platform notifications. Continued use of our platform after changes constitutes acceptance of the updated Terms.

Contact Information