Privacy Policy

Introduction

PinoyLokal ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect local service providers with customers in the Philippines.

Information We Collect

Personal Information

• Name, email address, and phone number
• Profile photos and verification documents
• Location information (city, barangay)
• Service categories and descriptions
• Professional certifications and experience

Facebook Login Information

• Facebook profile information (name, email, profile picture)
• Public profile information you've made available
• Information you explicitly grant us permission to access

Usage Information

• Job requests and service bookings
• Reviews and ratings
• Communication between users
• Platform usage analytics

How We Use Your Information

• To create and manage your account
• To verify service providers and ensure platform safety
• To facilitate connections between customers and providers
• To process job requests and bookings
• To improve our services and user experience
• To send important notifications about your account
• To comply with legal obligations

Legal Basis for Processing

• Contractual necessity: To provide the marketplace service and fulfill requests
• Consent: For optional data, public listings, and social login permissions
• Legitimate interests: To improve safety, prevent abuse, and enhance usability
• Legal obligations: Compliance with applicable laws and regulatory requirements

Information Sharing and Disclosure

We do not sell your personal information. We may share information in these situations:

• With other users: Public provider profile data you explicitly opt into sharing
• Service providers: Necessary contact details for service requests you initiate
• Service providers / processors: Hosting and infrastructure services (Firebase/Google Cloud)
• Legal compliance: When required by law or to protect our users' safety
• Business transfers: In case of merger, acquisition, or sale of assets

International Data Transfers

We use cloud infrastructure providers that may process data outside the Philippines. Where applicable, we apply contractual safeguards to protect personal data during cross-border transfers.

Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure cloud infrastructure (Firebase/Google Cloud)

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Account data is deleted or anonymized within 30 days after a verified deletion request, unless legal obligations require longer retention.

Cookies and Analytics

We use essential cookies required for authentication and security. If we enable non-essential analytics or tracking tools, we will request your consent before activation and provide a clear opt-out mechanism.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct your information through your profile
• Deletion: Request deletion of your account and personal data
• Portability: Request a copy of your data in a portable format
• Withdraw consent: Revoke permissions for Facebook login integration

Data Deletion Instructions

Facebook Login Integration

When you choose to log in with Facebook, we only access the information you explicitly grant us permission to use. You can manage these permissions in your Facebook settings at any time.

To disconnect Facebook login: Go to your Facebook Settings > Apps and Websites > PinoyLokal > Remove.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

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